Winter Shipping Guidelines



Effective November 1st, 2020 through March 31st, 2021, S-One LP will implement Winter Shipping Rules for all temperature-sensitive products. Water-based products may be damaged, if they are exposed to temperatures below 5°C.

Winter Shipping Rules have been established in order to ensure that our customers continue to receive products they depend on during the cold winter months when products may freeze. To avoid additional costs, we have created these guidelines to help you plan inventory before the weather becomes extremely cold.

These are our guidelines:

All orders must be shipped and delivered within the same week as we don’t recommend these products sit in a truck over a weekend. Please understand that this could potentially add an additional 5 business days on top of your standard lead time. We currently ship these products from our warehouse in Venlo, NL.

In order to help you receive product in a usable state, S-One LP offers four different shipping service levels that you may choose from during these months. Please note that Service Level 1 places the liability of lost product, due to freezing, on the customer.
Service Levels 2, 3, and 4 transfer the liability of lost product to S-One LP. If you believe you received a frozen product, please DO NOT reject the shipment. Sign the shipping documents as damaged and contact our logistics specialist, Renate Jeutter, immediately for further investigation and instructions. If you refuse a shipment, you will be held liable for the lost product. If you wait longer than 48 hours to contact our team, we will not be able to determine whether the product was damaged in transit or at your plant, and you will be held liable for it.

Service Level 1

– Protection against freezing – None
– Cost – Standard freight costs
– Liability – Customer bears the risk for the frozen product within the standard lead time

NOTE: We do not recommend this option during cold weather. Payment for the product cannot be delayed if the product is damaged due to cold temperatures.

Service Level 2

– Protection against freezing – Each Mini pallet is wrapped in bubble foil insulation or Mini-Thermocover and a freeze watch indicator is placed on each pallet
– Cost – Standard freight costs plus 28€ per pallet
– Liability – S-One LP bears the risk for frozen product

NOTE: Being that the freeze watch indicator is outside of the insulation, it is possible that it will indicate it is frozen, but inside the goods could still be fine and unfrozen. Please open and examine all materials immediately and if found to be frozen, contact us within 48 hours with photo documentation.

Service Level 3

– Protection against freezing – Each pallet is covered with a thermal cover and a freeze watch indicator is placed on each pallet
– Cost – Standard freight costs plus 48€ per pallet
– Liability – S-One LP bears the risk for frozen products

NOTE: Being that the freeze watch indicator is outside of the insulation, it is possible that it will indicate it is frozen, but inside the goods could still be fine and unfrozen. Please open and examine all materials immediately and if found to be frozen, contact us within 48 hours with photo documentation.

Service Level 4

– Protection against freezing – Temperature-controlled vehicle
– Cost – Shipping quotation upon request
– Liability – S-One LP bears the risk for frozen products

NOTE: Please open and examine all materials immediately and if found to be frozen, contact us within 48 hours with photo documentation.

IN ORDER TO PROCESS YOUR ORDER AS QUICKLY AS POSSIBLE, IT IS IMPORTANT THAT YOU INDICATE WHICH SERVICE LEVEL YOU WOULD LIKE TO USE WITH EVERY ORDER.

Please feel free to contact our team of specialists at +31 43 799 5005 or Renate directly at renate.jeutter@sone.com

Thank you for your business!