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Welcome to S-One Labels & Packaging
AMS: 941-256-7900 | EMEA: +31 43 799 5005

Winter Shipping Guidelines

The weather is starting to cool, the leaves are starting to change, and pumpkin spice is being sold just about everywhere. It won’t be long before the snow starts falling and parts of the country are in the deep freeze. With that in mind, we wanted to take a couple of minutes to give you some reminders and service updates about our winter shipping as you stock up on supplies for the winter.
Many of the products that our customers count on for day-to-day production, like Indigo Primers, are water-based and not freeze-thaw stable. If the products freeze, they will not work properly. S-One Labels and Packaging has created some options and shipping rules to help our customers avoid any issues during the coming winter months.

How we can help you:

Extended Terms: A new policy we started offering last year is extended terms on large stocking orders. Typically, a customer orders primer once a month and has Net30 terms. We now offer to order a second month’s supply at Net60. This way you can safely stock up during the coldest months without affecting cash flow. This is highly recommended and we have brought in the extra inventory of our fastest moving SKU’s to support large stocking orders over the next few months.

Inventory in the closest warehouse: If the time in transit is reduced the likelihood of that product freezing in transit is greatly reduced. We have six warehouses evenly spread out through Canada and the U.S. ensuring that 99% of our transit times are less than two days. The warehouses’ locations are below.

– Sparks, NV
– Carol Stream, IL
– Atlanta, GA
– Harrisburg, PA
– Ft. Worth, TX
– Toronto, Canada

Planning Assistance: Our team has been shipping water-based products for over 20 years, and we are here to help. We can help with inventory planning, weather warnings, and scheduling assistance. Just email or pick up the phone and ask.

Winter Shipping Guidelines and Rules for Less Than Truckload (LTL) Shipments (orders over 150 pounds)

Limited Shipping Days: LTL shipments can only be shipped on Monday Tuesday and Wednesday. Any LTL order received Thursday or Friday will be shipped the following Monday, at the earliest. This is to help make sure that your product isn’t stuck in a warehouse over the weekend, where it is likely to freeze.

Protect From Freeze (PFF) in the US and Heated truck in Canada:  All LTL orders originating in the US must ship with PFF insurance. It typically adds about $50 to the cost, but the carrier covers the shipment with insulation and takes extra care to avoid leaving your material in non-climate controlled areas. If the weather is too cold, carriers may refuse to pick up LTL shipments when they are unsure if these precautions are enough to protect from freezing. This is one major reason why we strongly recommend stocking up. This can also negatively affect lead times, so please order 10-15 business days before you absolutely need product, instead of the typically 1-3 days. In Canada, heated trucks are easily accessible. Again, the upcharge for this is around $50, but since the truck is heated, carriers won’t refuse to pick up a shipment if the weather is extremely cold.

Small Parcel Shipments (orders under 150 pounds)

Orders shipping via UPS or FedEx ground during the winter must be shipped in insulated boxes at a cost of $45.00 per box. You can also expedite shipping, like choosing Next Day Air, so the material isn’t in transit long enough to freeze, but an insulated box is still recommended. Insulated boxes and expedited shipments can be costly, so we strongly recommend ordering more to bump it up to an LTL shipment. That also allows you to take advantage of our extended terms so you can order plenty of stock.

Important Details

Responsibility for Product Due to Freezing: A customer may refuse to add any of the additional protection options on a shipment, but doing so puts the responsibility of loss solely on the customer.  This includes filing a claim with the carrier, as well as payment to S-One LP for the cost of the product. Payment of the product’s invoice cannot be delayed pending the resolution of the claim with the carrier if the customer waived freeze protection.

Receiving and Reporting Policy: It is extremely rare, but sometimes the product still freezes when it is shipped with the necessary protections in place. It is extremely important to examine all inbound shipments for freeze (or any other) damage before signing the BOL with the carrier. If the product is found to be frozen, it is necessary to note that on the delivery receipt. Also, pictures of the frozen product, along with the delivery receipt noting frozen damage must be submitted to us within 24 hours of receipt or the claim may be rejected by the carrier.

Thank you for working with us, and please communicate any questions to our team at (941) 256-7900 or labelsandpackaging@sone.com.

Effective November 1st, 2020 through March 31st, 2021, S-One LP will implement Winter Shipping Rules for all temperature-sensitive products. Water-based products may be damaged, if they are exposed to temperatures below 5°C.

Winter Shipping Rules have been established in order to ensure that our customers continue to receive products they depend on during the cold winter months when products may freeze. To avoid additional costs, we have created these guidelines to help you plan inventory before the weather becomes extremely cold.

These are our guidelines:

All orders must be shipped and delivered within the same week as we don’t recommend these products sit in a truck over a weekend. Please understand that this could potentially add an additional 5 business days on top of your standard lead time. We currently ship these products from our warehouse in Venlo, NL.

In order to help you receive product in a usable state, S-One LP offers four different shipping service levels that you may choose from during these months. Please note that Service Level 1 places the liability of lost product, due to freezing, on the customer.
Service Levels 2, 3, and 4 transfer the liability of lost product to S-One LP. If you believe you received a frozen product, please DO NOT reject the shipment. Sign the shipping documents as damaged and contact our logistics specialist, Renate Jeutter, immediately for further investigation and instructions. If you refuse a shipment, you will be held liable for the lost product. If you wait longer than 48 hours to contact our team, we will not be able to determine whether the product was damaged in transit or at your plant, and you will be held liable for it.

Service Level 1

– Protection against freezing – None
– Cost – Standard freight costs
– Liability – Customer bears the risk for the frozen product within the standard lead time

NOTE: We do not recommend this option during cold weather. Payment for the product cannot be delayed if the product is damaged due to cold temperatures.

Service Level 2

– Protection against freezing – Each Mini pallet is wrapped in bubble foil insulation or Mini-Thermocover and a freeze watch indicator is placed on each pallet
– Cost – Standard freight costs plus 28€ per pallet
– Liability – S-One LP bears the risk for frozen product

NOTE: Being that the freeze watch indicator is outside of the insulation, it is possible that it will indicate it is frozen, but inside the goods could still be fine and unfrozen. Please open and examine all materials immediately and if found to be frozen, contact us within 48 hours with photo documentation.

Service Level 3

– Protection against freezing – Each pallet is covered with a thermal cover and a freeze watch indicator is placed on each pallet
– Cost – Standard freight costs plus 48€ per pallet
– Liability – S-One LP bears the risk for frozen products

NOTE: Being that the freeze watch indicator is outside of the insulation, it is possible that it will indicate it is frozen, but inside the goods could still be fine and unfrozen. Please open and examine all materials immediately and if found to be frozen, contact us within 48 hours with photo documentation.

Service Level 4

– Protection against freezing – Temperature-controlled vehicle
– Cost – Shipping quotation upon request
– Liability – S-One LP bears the risk for frozen products

NOTE: Please open and examine all materials immediately and if found to be frozen, contact us within 48 hours with photo documentation.

IN ORDER TO PROCESS YOUR ORDER AS QUICKLY AS POSSIBLE, IT IS IMPORTANT THAT YOU INDICATE WHICH SERVICE LEVEL YOU WOULD LIKE TO USE WITH EVERY ORDER.

Please feel free to contact our team of specialists at +31 43 799 5005 or Renate directly at renate.jeutter@sone.com

Thank you for your business!

Vom 1. November 2020 bis zum 31. März 2021 Wendet S-One LP die Regeln für den Wintertransport bei den überwiegend wässrigen Produkten an.
Diese Produkte könnten Schaden erleiden, wenn sie länger Temperaturen unter 5°C ausgesetzt sind.

Die nachstehenden Regeln für den Versand im Winter wurden festgelegt um sicherzustellen, daß Produkte während des Transports vor Frostschäden bewahrt bleiben.

Eine rechtzeitige Winterbevorratung ist grundsätzlich zu empfehlen. Voll beladene Paletten sparen Transportkosten, Co2-Ausstoss, Verpackungsmaterial und Produktengpässe, verursacht durch längere Vorlaufzeiten für den Wintertransport. Keines der Produkte darf über ein Wochenende auf einem LKW oder unbeheizten Lager verbleiben. Alle Bestellungen werden daher nur zw. Montag-Freitag geladen und angeliefert. Wir versenden diese Produkte derzeit aus unserem Lager in Venlo, Niederlande.

Um Ihnen zu helfen, ein Produkt in einwandfreiem Zustand zu erhalten, bietet S-One LP vier verschiedene Service-Levels an, aus denen Sie während des ganzen Jahres auswählen können. Bei Service Level 1 bleibt die Haftung für Beschädigungen durch Frost beim Kunden. Bei Service Level 2, 3 und 4 liegt die Haftung für durch Frost beschädigte Produkte bei S-One LP. Bitte lehnen Sie Sendungen bei Anlieferung nie ab. Vermerken Sie die Beschädigung auf den Lieferdokumenten. Melden Sie den Schaden mit Foto sofort bei Renate Jeutter. Weitere Untersuchungen werden dann in die Wege geleitet und notwendige Maßnahmen zur Problemlösung ergriffen. Erfolgt die Kontaktaufnahme nicht innerhalb 48 Stunden, muss S-One LP jede Haftung ablehnen. Wir können dann nicht mehr feststellen ob die Beschädigung während des Transportes oder durch unsachgemäße Lagerung beim Kunden erfolgte.

Service Level 1
• Frostschutz – Keine.
• Kosten – Standardfrachtkosten
• Haftung – Der Kunde trägt das Risiko für beschädigtes Produkt
• HINWEIS: WIRD WÄHREND DES KALTEN WETTERS NICHT EMPFOHLEN.

Service Level 2
• Schutz gegen Kälte – bei MiniPaletten ist diese mit einer Luftpolsterfolie/Thermohaube umwickelt und ein Frostwarnanzeiger ist zur Kontrolle bei der Warenannahme angebracht.
• Kosten =Standardfrachtkosten zusätzl. 28€/Palette
• Haftung – S-One LP trägt das Risiko für durch Frost beschädigtes Produkt innerhalb der Standardlaufzeit.
HINWEIS: Da sich der Frostschutzanzeiger außerhalb der Isolierung befindet, ist es möglich, dass er aktiviert ist, ohne dass die Ware selbst dieser niedrigen Temperatur ausgesetzt war. Die Ware könnte immer noch in perfektem Zustand und ungefroren sein. Bitte öffnen und untersuchen Sie alle Materialien sofort und sollte eine Beschädigung vorliegen
senden Sie ein Foto mit dem Befund innerhalb 48h an Renate Jeutter.

Service Level 3
• Schutz gegen Kälte – bei Euro-Paletten mit einer Thermohaube aus starker PE-Blister-Folie/ Alubeschichtung abgedeckt, inkl. einer Frostwarnanzeige.
• Kosten = Standardfrachtkosten plus 48 €/ Palette
• Haftung – liegt bei S-One LP
• HINWEIS: Da sich der Frostschutzanzeiger außerhalb der Isolierung befindet, ist es möglich, dass er anzeigt, ohne dass die Ware dieser Temperatur innen ausgesetzt war. Die Ware könnte immer noch in perfektem Zustand und ungefroren sein. Bitte öffnen und untersuchen Sie alle Materialien sofort und sollte eine Beschädigung vorliegen
senden Sie ein Foto mit dem Befund innerhalb 48h an Renate Jeutter.

Service Level 4
• Transport mit einem Temperatur isolierten Fahrzeug oder Expresstransport innerhalb 12/24h
• Kosten – Angebot auf Einzelanfrage.
• Haftung – liegt bei S-One LP
• HINWEIS: Da sich der Frostschutzanzeiger außerhalb der Isolierung befindet, ist es möglich, dass er aktiviert wird ohne dass die Ware selbst dieser niedrigen Temperatur ausgesetzt war. Die Ware könnte immer noch in perfektem Zustand und ungefroren sein. Bitte öffnen und untersuchen Sie alle Materialien sofort und sollte eine Beschädigung vorliegen
senden Sie ein Foto mit dem Befund innerhalb 48h an Renate Jeutter.

ES IST WICHTIG, DASS SIE UNS MIT DER BESTELLUNG DEN GEWÜNSCHTEN SERVICE LEVEL ANGEBEN. DIES BESCHLEUNIGT DIE BEARBEITUNG IHRER BESTELLUNG, OHNE DURCH RÜCKFRAGEN VERZÖGERUNG ZU HABEN.

Die Bezahlung der Rechnung kann nicht verzögert werden, wenn das Produkt durch Frost beschädigt wurde und der Kunde die Servicestufen 1 gewählt hat. Bitte wenden Sie sich bei weiteren Fragen jederzeit an

Renate Jeutter
office +49 (0)6205 364 7071
mobil +49 (0)173 65 31 949
renate.jeutter@sone.com

Wir bedanken uns für Ihre Aufträge!